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The 5 Top Call Centres in Manchester

The 5 Top Call Centres in Manchester

How We Picked

Size – We assessed the company sizes available to make sure they fit the size of your business. We include their global reach as well to make sure they will be able to accommodate different language needs.
Personnel- It is essential to factor in the strength of the vendor’s management, executives, and agents. We cover their training programs and track records to assess their performance.
Technology – We considered vendors with available systems to accommodate your needs and have the capital and willingness to invest in your technology if needed.
Pricing- The most significant factor in considering a vendor is getting the highest performance with the most reasonable price.

1. Pearl lemon

Pearl lemon' Homepage

Services: Content management, SEO, leads generation

Website: https://pearllemon.com/

Address: 28 Fountain St #163 Manchester M2 2BE United Kingdom

Contact Details: +44 (02) 071833436 / Whatsapp +44 7746 279127

Operating hours: Monday to Sunday Open 24/7

Google reviews score4.5/5
Total reviews4.5/5
Score consistency4.5/5
Size4.5/5
Personnel4.5/5
Technology4.5/5
Pricing4.5/5

Pros

  • Team transparency
  • Specialises in SEO
  • Accepts small businesses

Cons

  • Lacks walkthroughs in technical details
  • Needs micromanagement to handle projects

Pearl lemon is a UK-based SEO agency serving clients all over the world. They are composed of a globally remote team with passion and expertise for all things SEO. 

It earns a spot on our list for two main reasons.

First, their unique client onboarding process lets them fully understand your digital growth goals. We love that despite being remote, they take the time to build strategies with their client in mind.

Second, they fully utilise a wide range of technologies to collaborate seamlessly. We like that this makes them efficient in delivering results without compromising quality.

Our surveys show Pear lemon excels in SEO optimization, keyword ranking, and link building. In addition, we’re impressed with the number of strategies they have to help a business improve its digital presence.

Furthermore, they also accept projects for as low as £1,000, which we think will benefit many small businesses and start-up companies starting in their industry.

Still, everything has a downside. In this case, the convenience and service come at the cost of a lack of hands-on experience.

Unless you are an SEO expert, monitoring every aspect of their updates may be challenging.

One client we’ve talked to claimed that they could have done a little bit more of a walkthrough as to what was going on with their projects.

For us, this can be time-consuming and overwhelming for those who need to be well-versed in SEO processes.

Also, for those businesses looking for inbound and outbound calls, Pearl lemon does not offer that service.

Even so, we can’t help but mention it here. For what it offers, we believe Pearl lemon is a superb choice for many businesses that want to focus on their digital presence.

2. AlldayPA

AlldayPA' Homepage

Services: Inbound and outbound call support, online concierge, outsourced call centre

Website: https://www.alldaypa.co.uk/

Address: Isher House, Peel Cross Rd, Salford M5 4DT, United Kingdom

Contact Details: +44 161 909 6900

Operating hours: Monday to Sunday Open 24/7

Google reviews score4.5/5
Total reviews4.5/5
Score consistency4.5/5
Size4/5
Personnel4/5
Technology4/5
Pricing4/5

Pros

  • Over 20 years in the call centre industry
  • Good track records of results
  • Accepts small businesses

Cons

  • Lack of personnel training
  • Higher priced compared to other options

AlldayPA is the complete call-handling service partner for multiple companies across the globe.

It has been in the industry for over 20 years and is one of the most sought-after vendors for most businesses.

We’re also impressed that their industry tenure is backed up by state-of-the-art call-handling technology. And to ensure a failsafe service, their centres are spread across three separate locations.

Furthermore, we love that not only does this ensure seamless call transfers, but it also guarantees higher reliability rates for businesses.

In addition, they also continue to drive innovation. Their developments include Live Chat management software, which means their clients can have a chatbot service on top of call handling services.

However, a significant drawback to them is their lack of personnel training. We think some business owners will not be happy with this.

Our client surveys claimed that even though AlldayPA provides modern call-handling technology, their agents lack personal touch and empathy toward their customers.

The way we see it, this can be a hindrance for businesses that heavily rely on repeat purchases and customer loyalty, such as those who sell consumables and service providers.

What keeps us positive about them is that they accept businesses with a lower capital offer – which can be as low as £1,000. We think this can help start-ups that need 24/7 customer contact.

Ultimately, we still recommend AlldayPA if you’re looking for a company with reliable call-handling technologies with a broad global reach.

3. Intelling Ltd

Intelling Ltd' Homepage

Services: Inbound and outbound call support, lead generation, data analytics

Website: https://intelling.co.uk/

Address: Southmoor House, Southmoor Rd, Manchester M23 9XD, United Kingdom

Contact Details: +44 300 303 0767

Operating hours: Monday to Sunday 8 AM – 8 PM

Google reviews score3.5/5
Total reviews4/5
Score consistency4/5
Size4/5
Personnel4/5
Technology3.5/5
Pricing4.5/5

Pros

  • Extensive UK B2B market file
  • Good personnel management

Cons

  • Doesn’t accept small businesses
  • Unreliable technology

Intelling Ltd is a customer management business that combines effective communication, powerful data, and motivated people to grow businesses.

Their services include lead generation, data and analytics, and customer solutions. In addition, they also provide unique data ecosystems, omnichannel approaches, and technology stacks

We’re impressed that they take a holistic approach to their services that add significant value for their clients.

Based on our surveys, their strategies deliver cost-saving strategies that increase revenue growth and operational efficiency.

In addition, they provide suitable training standards to ensure all their employees meet the expectations of their clients.

Given these excellent points about them, a major downside is that they require high-worth projects. From what we’ve seen, the lowest starting capital for a project is around £10,000.

We think this requirement can deter small to mid-sized businesses who want to invest in a contact centre. Some clients claim that their call-handling technology could be more reliable.

For example, one customer we’ve talked to said they had a high rate of disconnected calls due to the lack of business continuity practices by Intelling Ltd.

Even so, we can’t help but mention it here. Overall, we recommend Intelling Ltd for businesses with more straightforward customer needs that bank on loyalty and relationships.

4. Flowd

Flowd' Homepage

Services: Email marketing, branding, sales outsourcing

Website: https://www.flowd.co.uk/

Address: Peter House, Oxford St, Manchester M1 5AN United Kingdom

Contact Details: +44 7713679985 / [email protected]

Operating hours: Monday to Sunday Open 24/7

Google reviews score4.5/5
Total reviews4.5/5
Score consistency4.5/5
Size4.5/5
Personnel4.5/5
Technology4.5/5
Pricing4.5/5

Pros

  • Wide global reach
  • Specialises in sales
  • Accepts medium-sized businesses

Cons

  • High capital requirement
  • Not for small businesses

Flowd is a B2B lead generation agency, headquartered in Manchester. They are composed of a global team of experts connected by their passion for advertising and marketing.

They specialise in email marketing for the B2B sector. They also offer content management, branding, and sales outsourcing to provide a holistic approach to your business’ marketing needs.

From what we’ve seen, they deliver constant high-quality leads for businesses to reach out to. Flowd establishes these leads by building a list of ideal prospects using its own B2B contact database.

Furthermore, their collaborative personnel provides regular and transparent updates. For us, this aspect makes working with them much more reliable and motivating.

We also like that the Flowd founders are also quite hands-on when it comes to managing their teams.

The clients we’ve talked to are impressed that the founders are just an email or phone call away in case of significant concerns with their account managers.

Of course, there’s a catch to everything. Given the sophistication and scale of Flowd, their costing is much more suited for medium to large-scale businesses.

Based on our surveys, their average minimum requirement for projects starts at £5,000. In our opinion, it can be costly for small businesses that want to expand their customer reach.

Despite this, we recommend Flowd for its superb marketing strategies and for businesses that need a boost in brand awareness. 

5. Six & Flow

Six & Flow' Homepage

Services: Customer relationship management, marketing and advertising, digital services

Website: https://www.sixandflow.com/

Address: First Floor, Swan Bldg, Swan St, Manchester M4 5JW, United Kingdom

Contact Details: +44 161 533 0295

Operating hours: Monday to Friday 9 AM – 530 PM / Saturday & Sunday – Closed

Google reviews score4.5/5
Total reviews4.5/5
Score consistency4.5/5
Size4.5/5
Personnel4.5/5
Technology4.5/5
Pricing4.5/5

Pros

  • Collaborative team
  • Wide range of services
  • Accepts small businesses

Cons

  • Higher capital requirement
  • Lack of available employees

Six & Flow is a growth marketing firm and HubSpot partner based in Manchester. They focus on creating innovative digital strategies to achieve a clear return on investment for their clients.

That’s one of the things we like about them – that they offer commercial, creative, and collaborative approaches.

What’s more, the company also offers lead generation services for businesses that need brand awareness and customer acquisition.

That said, another noteworthy characteristic of Six & Flow is their customer relationship management services.

Based on our surveys, they provide high-quality training standards to ensure higher customer loyalty for your business.

Furthermore, their clients swear by their innovative advertising techniques. We think this is a big plus for those looking to increase their brand recall rates.

We’re just a bit iffy about their capital requirement. For an agency of 50 people, their average project capital starts at around £10,000. 

This means that the team you’ll be given will handle more than one client and project at a time. 

The way we see it, they require a high capital without guaranteeing exclusivity to manage your company’s needs.

For what they offer, however, Six & Flow’s services are helpful to businesses stagnating in their market.

Hence, we still recommend them for their inventive marketing prowess.

FAQs about Call Centres in Manchester

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