Glazing Innovations have been around since 1990 and have served clients nationally. 

This company offers glazing services for commercial and residential properties. However, the company’s domestic services primarily cover the northwest region.

This won’t be an issue for Manchester residents, though. 

The polled customers of this company praised their availability since it has a 24/7, 365-day emergency service—a very convenient feature that’s sure to attract more clients.

Andrea availed of this company’s service when someone broke into her home and she needed to change her glass windows. She couldn’t recommend the company enough for its integrity and excellent customer service. 

She and most clients were in awe of the quick, reliable, clean services. The team is prompt from the moment you call them to the actual visit. 

Although we do have to note that they can be unresponsive when you email them.

When we contacted them, we got a reply after a few minutes. But when emailing them, even if it says they will reply within 24 hours on their website, they actually take longer to respond. 

We think the company can improve that by keeping a close eye on its emails and other forms of communication. Future clients might think the company is neglectful when they reply late.

Some clients we interviewed pointed out that the company is generous when giving discounts, especially to pensioners. This is a great testament to their excellent customer care, putting the needs of their clients before theirs. 

We only wish more companies have this quality. 

Experience may indicate a great company, and Radcliffe Glass and Windows Ltd has plenty of that. This company has over 43 years of experience and has used it to serve its vast clientele over the years. 

This company also boasts the most range of services for glazing in this list, another plus in our books. With this, clients are more inclined to choose this company as a one-stop shop to get all their glazier services.

Mrs. Blears from Openshaw had her house glasses replaced and got astonishing results for the best prices. She told us how much she loves the company and would choose them over again (she has used the company for years).

Other clients share this sentiment, adding that the results and prices bring them back to the company—hinting that most of them have been repeat clients of the company.

But some of the clients did give us a heads-up about the company’s client relations. They cautioned us that the company has lousy communication skills. 

So we contacted them and got what the clients warned us about. 

The initial talk was sophisticated, but as we continued to ask questions, the chat grew tiresome. This may irritate most individuals, as asking questions is the first step toward becoming a client.

Some clients’ personal experiences were terrible due to some contractors that seemed to not like working. 

Despite this, we couldn’t hold the entire company staff responsible for some employees’ actions. But we wish they’d see to this and act on it, as their reputation depends on it. 

From start to finish, K and M Installs Ltd does a great job of making sure their clients get the best services. 

The company is a locally owned and operated business that provides high-quality, cost-effective glass window and door installation and maintenance services.

The clients we surveyed noted that the company only installs glass windows and doors from their partner suppliers. Although this isn’t uncommon, it limits the options available to their clientele.

This may dissuade probable clients who want another glass brand installed in their properties. Additionally, its partner suppliers’ glasses cost more than other brands.

But despite the initial discouragement of the said con, the prices may be justified if you also understand that their brands are cost-effective, sustainable, maintenance-free, energy-efficient, and have an extensive range of top-quality security features.

Some clients said that their brands and their services are what they were looking for. Patrick, their recent client, narrated how he specifically chose the company because of the overall results of their services.

He mentioned the company’s excellent handling of customers and how responsive they were to any questions clients throw their way. 

We contacted the company and confirmed what he said. They responded quickly (replying within minutes) and answered us sufficiently. 

The company also offers a 10-year guarantee; every installation comes with a FENSA certificate. 

Patrick and the other clients said they don’t mind the steep prices if it means excellent service and quality glass that can last them a lifetime. 

Wardley Hall Windows and Conservatories Ltd’s glazing services come with a 10-year guarantee, which covers you for any manufacturer’s faults or issues. 

However, accidents happen, so their team is on hand to provide a glass repair service when required.

The interviewed clients praised them for showing excellent communication through their responsiveness and detailed updates despite having slow services. 

Clients reported that it took days to weeks from inquiring and initial inspection appointment to the installation/repair, which can be a drag for customers who want the service done swiftly. 

Although some clients were fine with the arrangement because they understood the  company could only take up so many clients. Potential clients can find this discouraging, especially if they want a much faster process. 

We contacted the firm to test their responsiveness and weren’t disappointed. They went into great detail about how their services work and set a date for the first inspection (which was four days away).

Clients also noted that although they were pleased with the crew’s cleanliness, performance, and skills, some team members were off-putting. They reported that the staff wouldn’t even greet them or answer any of the clients’ questions.

A client we interviewed, Janice from Didsbury, told us her experience with the company was terrific except for the few instances of off-putting crew members interacting with her.  

Even if the company only has a few crew members showing displeasing attitudes, the company will be judged as a whole. We hope the company notices and can address this.

Manchester Glass Ltd is an overall residential and commercial glazing services company, offering fitting, installation, repairs, and emergency services. They have impressed their clients since the late 1980s. 

Clients we surveyed from all over Manchester have spoken great things but also noted a few cons of the company—which is expected since every company always has something to improve on. 

They indicated that a minimum fee is required before the company may serve you. Occasionally, if the project is too minor, the company will direct you to another business that can meet your demands.

This dissuades clients who only want a small job done by this company, such as repairs and a late additional glass installation. 

Even though the company responds to chats, emails, and texts within an hour (sometimes two), the phone line is occasionally busy, and the company cannot complete calls from clients.

We called the company, and they explained that due to the number of clients calling them, the line would naturally be busy, especially during the weekends.

Despite the setbacks, the rest were up to our and other clients’ standards. The company had a time-conscious crew that could finish the project in line with the timetable they set up.

Sandra narrated how her elderly father’s house was broken into, and the company was able to arrive at the place within ten minutes to aid her father and fix the damage. 

The company has the most team members on this list, giving them an edge in serving their clients all over the northwest region promptly and efficiently.